Terms of Service

1. ACCEPTANCE OF TERMS

By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. DESCRIPTION OF SERVICES

AutoPilot Technologies provides healthcare technology solutions including but not limited to:

• Prescription management and processing platforms
• Healthcare provider workflow optimization tools
• Pharmacy integration and management systems
• Electronic health record (EHR) integration services
• Clinical decision support tools
• Healthcare analytics and reporting services

Our services are available to licensed healthcare providers and pharmacies across all 50 United States. AutoPilot works exclusively with pharmacies that are LegitScript-certified, NABP-accredited, or licensed and in good standing with applicable state boards of pharmacy.

3. ELIGIBILITY AND REGISTRATION

3.1 Eligibility Requirements

To use our services, you must:

• Be a licensed healthcare provider, authorized healthcare facility, or pharmacy
• Have the legal authority to enter into these Terms
• Be at least 18 years of age
• Maintain current professional licenses and certifications as required by law
• Comply with all applicable healthcare regulations and standards

3.2 Account Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us of any unauthorized use of your account
• You may not share your account with others or allow others to use your credentials

3.3 Account Verification

We reserve the right to verify your professional credentials and may require documentation of your licensing, certification, or authority to prescribe medications.

4. ACCEPTABLE USE

4.1 Permitted Uses

You may use our services only for:

• Legitimate healthcare and medical purposes
• Activities within your scope of practice and professional licensing
• Compliance with applicable laws and regulations
• Authorized prescription management and patient care

4.2 Prohibited Uses

You may not use our services to:

• Violate any applicable laws, regulations, or professional standards
• Prescribe medications outside your scope of practice or licensing
• Share account credentials with unauthorized individuals
• Interfere with or disrupt our services or systems
• Attempt to gain unauthorized access to our systems or data
• Upload malicious code, viruses, or harmful content
• Engage in fraudulent activities or misrepresent your identity
• Violate patient privacy or confidentiality requirements
• Use our services for illegal drug distribution or diversion

5. HIPAA COMPLIANCE AND PROTECTED HEALTH INFORMATION

5.1 Business Associate Relationship

AutoPilot serves as a Business Associate under HIPAA for covered entities using our services. A separate Business Associate Agreement (BAA) governs the handling of Protected Health Information (PHI).

5.2 PHI Handling

• All PHI must be handled in accordance with HIPAA regulations
• Users must have appropriate authorization before accessing patient information
• PHI may only be used for treatment, payment, and healthcare operations
• Users must report any suspected privacy breaches immediately

5.3 Minimum Necessary Standard

Users must limit access to and use of PHI to the minimum necessary to accomplish the intended purpose.

6. INTELLECTUAL PROPERTY

6.1 Our Intellectual Property

• AutoPilot owns all rights, title, and interest in our services, software, and technology
• Our trademarks, service marks, and logos are protected intellectual property
• You may not copy, modify, distribute, or reverse engineer our software or services

6.2 User Content

• You retain ownership of any content you submit through our services
• By submitting content, you grant us a license to use it for service delivery purposes
• You represent that you have the right to submit any content you provide

6.3 Feedback

Any feedback, suggestions, or improvements you provide may be used by AutoPilot without compensation or attribution.

7. FEES AND PAYMENT

7.1 Service Fees

• Fees for our services are described in your service agreement or subscription plan
• Subscriptions are billed monthly on a 12-month contract term
• All prices are in USD
• We accept Visa, Mastercard, American Express, and Discover
• We reserve the right to change fees with 30 days' notice

7.2 Payment Terms

• Payment is due in advance unless otherwise agreed
• Late payments may result in service suspension or termination
• You are responsible for all taxes related to your use of our services

7.3 Subscription & Contract Terms

• Subscriptions are billed monthly
• Contracts are for a minimum of 12 months
• Service is delivered digitally upon account activation
• Contact hello@autopilotrx.com to discuss contract terms

7.4 Cancellation Policy

• Cancellation requests must be submitted in writing to hello@autopilotrx.com
• Contracts are binding for the full 12-month term
• Early termination may be subject to remaining balance on the contract
• Service continues through the end of the current billing period after cancellation is processed

7.5 Refunds

• Refunds are generally not provided for subscription fees
• No refunds for partial months of service
• Refunds may be issued at AutoPilot's discretion for service outages or billing errors
• Contact hello@autopilotrx.com for billing disputes

7.6 Prescription Processing & Medication Charges

• AutoPilot facilitates prescription processing workflows between clinics and pharmacies
• AutoPilot may collect payments on behalf of the pharmacy for compounded medications through features such as RxHold
• Medication pricing is determined by the pharmacy, not by AutoPilot
• Patient payment disputes related to medication charges should be directed to the dispensing pharmacy
• AutoPilot is not responsible for medication pricing, availability, or fulfillment — the pharmacy is the dispensing entity

Upon prescription fulfillment, patients will be provided with the name, physical address, and phone number of the dispensing pharmacy responsible for their order. This information is also available by contacting AutoPilot at hello@autopilotrx.com or 801-900-5893.

7.7 Validity of Prescription

• AutoPilot only facilitates the processing of prescriptions issued by persons authorized to prescribe under applicable laws
• A valid prescription must be provided by a licensed medical professional prior to dispensing of any medication
• All prescriptions processed through the AutoPilot platform must comply with applicable federal and state laws, including telemedicine regulations where applicable
• AutoPilot does not prescribe, dispense, or authorize the dispensing of medications — these responsibilities lie with the licensed prescriber and dispensing pharmacy

8. PRIVACY AND DATA PROTECTION

8.1 Our Commitment to Your Privacy

Your privacy is critically important to us. Please review our Privacy Policy at www.autopilotrx.com/privacy-policy for complete information about how we collect, use, and protect your information.

8.2 We Do Not Sell or Share Your Information

AutoPilot Technologies does NOT sell, rent, trade, or otherwise share your personal information, data, or any information submitted through our website or services with any external parties, companies, or individuals.

• We will NEVER sell your personal information to anyone
• We will NEVER share your data with marketing companies or advertisers
• We will NEVER provide your information to data brokers or analytics companies
• We do NOT have affiliates, partners, or any form of third-party arrangements that would receive your information
• Your data remains exclusively within AutoPilot Technologies and is used solely to provide our services to you

8.3 Data Usage

Any information you provide to us is used exclusively for:

• Providing and improving our healthcare technology services
• Communicating with you about your account and services
• Ensuring the security and integrity of our systems
• Complying with legal obligations and healthcare regulations

9. SERVICE AVAILABILITY AND MODIFICATIONS

9.1 Service Availability

• We strive to provide continuous service availability but cannot guarantee 100% uptime
• We may perform maintenance that temporarily affects service availability
• We will provide reasonable notice of planned maintenance when possible

9.2 Service Modifications

• We may modify, update, or discontinue features of our services
• Material changes will be communicated with reasonable advance notice
• Continued use of our services after changes constitutes acceptance

10. TERMINATION

10.1 Termination by You

You may terminate your account at any time by providing written notice to privacy@autopilotrx.com.

10.2 Termination by Us

We may terminate or suspend your access immediately if you:

• Breach these Terms or your service agreement
• Violate applicable laws or regulations
• Engage in fraudulent or harmful activities
• Fail to maintain required professional licenses
• Fail to pay fees when due

10.3 Effect of Termination

• Upon termination, your right to use our services ceases immediately
• We will provide reasonable access to retrieve your data as required by law
• Provisions regarding liability, indemnification, and confidentiality survive termination

11. DISCLAIMERS AND LIMITATIONS

11.1 Service Disclaimers

• OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE"
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE

11.2 Medical Disclaimer

• Our services are tools to assist healthcare providers but do not replace professional medical judgment
• Healthcare providers remain solely responsible for all medical decisions and patient care
• We do not provide medical advice or treatment recommendations

11.3 Limitation of Liability

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU FOR OUR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THESE MAY NOT APPLY TO YOU

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless AutoPilot Technologies, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Your violation of patient privacy or confidentiality requirements
• Any content you submit through our services

13. REGULATORY COMPLIANCE

13.1 Healthcare Regulations

Users must comply with all applicable healthcare regulations including but not limited to:

• HIPAA and state privacy laws
• FDA regulations for medical devices and software
• DEA regulations for controlled substances
• State medical practice acts and pharmacy laws
• CMS regulations and billing requirements

13.2 Professional Standards

Users must maintain compliance with:

• Professional licensing requirements
• Medical board regulations
• Pharmacy board regulations
• Professional codes of conduct and ethics

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

14.2 Arbitration

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Wilmington, Delaware.

14.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

15. FORCE MAJEURE

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, cyber attacks, or other force majeure events.

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and AutoPilot Technologies regarding your use of our services.

18. UPDATES TO TERMS

We may update these Terms from time to time. Material changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• Direct communication for significant changes

Continued use of our services after changes constitutes acceptance of the updated Terms.

19. CONTACT INFORMATION

For questions about these Terms, please contact us:

20. EMERGENCY CONTACT

For urgent service issues or security concerns outside normal business hours, please contact: 801-900-5893